FAQ

Thank you for your purchase from Honna! All orders are shipped within 24-48hrs of confirmation and take approximately 3-5 business days (excluding holidays) to be delivered. For further details, please contact us at info@honnaofficial.com

Please contact us immediately as orders cannot be cancelled once shipped. If your item has still not been processed, we will cancel your order and provide a full refund, including shipping fees. If the order has been processed and shipped, please see our return policy.
To change an item in your order, you must contact us before your order is processed. Please email us at info@honnaofficial.com for further assistance.

Currently, we sell Honna products on our website, at HB Shop New Cairo, and at select Bazaars and pop-up events. Follow us on Facebook, Instagram, and TikTok for the latest updates! @honnaofficial

We currently ship across Egypt. Please stay tuned for international shipping!

We hope you will be satisfied with your purchase from Honna. Return & Exchange Policy Standard Delivery: You can return your order without payment ONLY while the courier is waiting. You may open and try the order before receiving it.  In the case of rejection or returning the order with the courier, return shipping fees will apply.  Same Day Delivery: Orders are not eligible for partial delivery. You must receive the full shipment. In the case of a return or exchange, please contact us and return shipping fees will apply. Same Day Delivery orders can only be paid via card online or Instapay (please contact us) before shipping. If you accept and pay for the order, it will be eligible for exchange only within 3 days of delivery. New orders must be of the same or greater value than the original order.  Orders 5000 EGP and over MUST be paid first via card online or via InstaPay transfer.  3 days after delivery orders are no longer eligible for returns or exchanges, no exceptions. SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES. All refunds will be made in the original form of payment. Credit card payments take up to 14 business days to refund depending on your banks policy.  سياسة الاسترجاع & الاستبدال: *يمكن ارجاع المنتج فقط و بدون اي دفع نقدي و ذلك بعد فتح و قياس المنتج خلال وقت الاستلام مع المندوب الخاص بشركة الشحن فقط *في حالة رفض/ارجاع المنتج يتحمل العميل تكلفة الشحن *في حالة الاستلام و الدفع،يحق للعميل خلال مدة ٣ ايام عمل استبداله بمنتج بنفس السعر/سعر أعلي. *بعد انقضاء مدة ال٣ايام عمل من الاستلام و الدفع لا يمكن الاستبدال،الاسترجاع و لايوجد اي استثناء حفاظا منا علي تقديم أفضل خدمة لكم. يجب دفع ثمن الطلبات التي يتم تسليمها في نفس اليوم عبر الإنترنت قبل الشحن ممنوع ‏الاسترجاع أو الاستبدال في العرد (sale) لا تتوفر خدمة التوصيل الجزئي للطلبات التي يتم تسليمها في نفس اليوم. يجب أن تستلم الشحنة كاملة. في حالة الإرجاع أو الاستبدال، يرجى الاتصال بنا وسيتم تطبيق رسوم شحن الإرجاع. أي اوردر ٥٠٠٠ جنيه أو أكتر لازم يكون مدفوع credit card & InstaPay If you receive a damaged or incorrect item, please contact us immediately via email: info@honnaofficial.com

At Honna, we pride ourselves on meticulous craftsmanship and care. In the rare event of receiving a damaged item, please contact us immediately at info@honnaofficial.com

We currently accept COD (cash on delivery) for shipments within Egypt. We accept credit card (Visa & MasterCard) payments globally. Installment payments in Egypt will be coming soon, stay tuned!.